The Kempinski Hotel Cancun, formerly the Ritz-Carlton Cancun, is a luxurious beachfront resort offering unparalleled comfort and stunning ocean views. Whether you're seeking relaxation, adventure, or a romantic escape, this exquisite hotel has everything you need.
So, what’s changed now that the Grand Hotel is no longer under the Ritz Carlton brand? And is this hotel still a must-visit destination for US travelers? In the article below we will take a look at all aspects of staying at the former Cancun Ritz and help you decide if it is a great match for you and your family.
Chase Sapphire Reserve®
Experienced Users
60,000 Points
The Kempinski Hotel Cancun (Formerly The Ritz Carlton Cancun) – An Overview
This luxury hotel is still one of the premier hotels in Cancun and Mexico. Guests can rest in beautiful and dramatic ocean-view rooms and enjoy high-class dining experiences influenced by the delicious spices and flavors of traditional Mexican fare. There is also a unique spa and treatment center where you can enjoy treatments based on ancient Mayan Therapies.
Whether you are traveling as a couple or a family, the beautiful accommodation will give you a calming and rejuvenating escape from the busy modern world. From when you wake up to the soothing sounds of the waves outside to the Kids Club, spectacular dining, and fantastic evening entertainment.
Where is the Kempinski Grand Hotel Cancun Located?
The luxury hotel is perfectly placed within the heart of Cancun’s luxury hotel zone and is only 25 minutes from the Cancun International Airport. And you’ll also be close to the fantastic dining and entertainment of downtown Cancun. The beautiful Isla Mujeres is only one hour away from the resort.
You and your family can enjoy amazing shopping at upscale malls such as the La Isla Shopping Village or Kukulcan Plaza – both of which are within walking distance.
To experience the magnificence of Ancient Mayan culture, you can take a 90-minute drive to visit the city of Tulum or head to the Mayan archaeological site of Chichen Itza (about 2 and a half hour's drive away.)
What Amenities Are Available at the Kempinski Hotel Cancun?
As you would expect from a luxury hotel in Cancun, there are plenty of facilities and activities on offer. Every aspect of your day and night has been thought about and you can enjoy comfort, ease, and relaxation at every turn.
When you arrive at the resort, you’ll be able to take advantage of the valet service and paid private parking onsite. And then you’ll be greeted by the friendly team at the 24-hour front desk to help you settle in.
You can choose to have a buffet breakfast to start your day and then head to the outdoor heated pool or the beach to enjoy the sun and water. Alternatively, you can head to the onsite fitness center, luxury spa, and sauna, tennis court or enjoy a session with a masseuse or personal trainer.
There are babysitting services available at the hotel along with a Kids Club so both parents and children can enjoy some time apart here and there. And if you need to catch up on business emails before you can truly relax you can use the free internet available, head to the business center, or hold court with associates at the Club Lounge and bar.
Here is a breakdown of the need-to-know features of the Kempinski Hotel Cancun:
· Valet parking.
· Private paid parking on site.
· Free Wi-Fi
· Kids Club
· Onsite fitness center
· Babysitting Services.
· Spas and Sauna Facilities.
· Beach.
· Outdoor heated pool.
· Luxurious Club Lounge.
· Fitness classes and personal trainer sessions.
· Onsite restaurants.
· Evening entertainment.
· Onsite business center.
· Car Hire Service.
What is the Concierge Service Like At This Luxury Cancun Hotel?
There is a professional concierge team on hand at the hotel to make sure you have all the assistance and information you need to make your trip as enjoyable and stress-free as possible. Concierges will ensure you have a personalized experience during your stay and will be able to help you with securing tickets for shows, book tables at restaurants, and give you the lowdown on the must-visit places in the area.
How Big Is The Beach At The Kempinski Hotel Cancun?
Guests of this luxury hotel can enjoy the white, soft sands of the hotel’s beach which stretches an impressive 400 meters. As well as sunning yourself and dipping a toe in the sea, you can take part in various water activities such as diving,
What Facilities Are There For a Conference or Event?
The former Ritz Carlton Cancun still has a wealth of rooms and amenities for those looking to hold an event or conference in the hotel. There are conference facilities, as well as meeting rooms, a business center, and a banquet room for large events and dinners.
Whether you want to come to the hotel simply to relax, or celebrate an important life event – this hotel has the service, staff, and facilities to ensure that you are provided with what you need and everything goes off without a hitch.
What is the Kids Club Like at the Kempinski Hotel Cancun?
Your children will love their time at the onsite ground floor Kids Club. Your kids can stay for an hour, or half-day or enjoy a full-day program with children of their age while you enjoy some quiet time on the beach, tennis court, or in the spa.
Activities on offer include games, making arts and crafts, and even iguana spotting! A full day at the Kids Club costs $80 and includes your child’s lunch. The club is open from 9 am to 4 pm, from Tuesday to Sunday, and welcomes children aged between four and twelve years old.
This makes this grand hotel in Cancun the perfect pick for families traveling to Mexico. Family members will be able to spend quality time together and safely separate for a time to follow their interests and pursuits.
What Is Available in the Club Lounge at the Cancun Kempinski Hotel?
The former Ritz Carlton Cancun Mexico retains all of the grandeur and luxury service in its new incarnation and nowhere is that clearer than in the elegant and comfortable club lounge.
The Club Lounge has been designed for hotel guests who have booked Club suites and rooms and provide an indulgent, and luxurious experience with no detail overlooked. There is a wide variety of services, amenities, and features that make it a fantastic place to retire when you want to escape the sun and noise of the rest of the hotel.
Elegantly decorated, the club lounge will provide you with a calming refuge and sanctuary where you can truly relax with a personalized service. As a Kempinski Hotel Club member, you can enjoy:
- A concierge service to help you with a wide variety of requests and assistance.
- Private check-in service.
- A dedicated service from Lady in Red hosts and assistants.
- All-day dining and drinks (from 7 am to 10 pm).
- Incredible eighth-floor views over the Nichupte Lagoon.
- Personalized attention and assistance from staff.
- Cocktail hour with a professional mixologist.
- Exclusive breakfast with an egg-cooking station.
What Type Of Customer Service Can You Expect at this Luxury Hotel?
As a guest of the Kempinski Hotel Cancun, the sight of the Lady in Red hosts will become a familiar sight. These friendly, informed, and professional hosts will be there to greet you when you arrive and provide you with information and assistance throughout your trip.
Whether you need help with something in the hotel or some tips and advice about the local area, these are the people to ask!
Other helpful customer service features include:
· Concierge Service.
· 24-Hour Security Team.
· Baggage Storage Service.
· Valet Parking.
· Currency Exchange Service.
· Door Person.
· Butler Service Available.
· Onsite ATM.
· 24-Hour Front Desk.
· Dry Cleaning, Laundry, and Ironing Service.
· Shoeshine Service.
As you can see, while you stay at this luxurious hotel, you’ll be able to access a wealth of services to make sure your stay is as comfortable and relaxing as possible. And if you are struggling to find something, then contact your nearest Lady in Red or the concierge will ensure that you aren’t waiting long.
What Are The Amenities in the Rooms and Suites?
The luxury rooms and suites at this first-class hotel are elegantly furnished, with fantastic comforts and all the modern amenities you would expect. You can book a variety of different rooms such as family suites, single and double guest bedrooms, and bridal suites. Ocean-view rooms are available as well as rooms overlooking the local lagoons and cityscapes. Here are some of the features you can enjoy and use during your stay:
· You can book non-smoking and allergy-free rooms.
· Blackout curtains to help you sleep.
· Housekeeping service.
· Room service available.
· Flatscreen TV with on-demand movies and shows.
· Private balconies.
· Wake up and Alarm Service.
· Safe in the room.
Maximize Your Stay with Chase Sapphire Reserve
To elevate your Kempinski experience, consider using the Chase Sapphire Reserve. This premium travel rewards card offers a range of benefits that can enhance your stay:
- Luxury Hotel Benefits: Enjoy perks like complimentary breakfast, room upgrades, and late checkout at participating hotels.
- Travel Credits: Utilize the annual travel credit to offset expenses like flights, car rentals, and hotel stays.
- Priority Pass Select: Access a global network of airport lounges for relaxation and productivity.
- Travel Insurance: Benefit from comprehensive travel insurance coverage, including trip cancellation, baggage delay, and rental car insurance.
By using the Chase Sapphire Reserve to book your stay and cover additional expenses, you can maximize your rewards and make the most of your time at the Kempinski Hotel Cancun.
The Kempinski Hotel Cancun is a luxurious oasis that offers the perfect blend of relaxation, adventure, and culinary delights. By taking advantage of the hotel's amenities and using the right travel rewards card, you can create an unforgettable vacation experience.
