Logotype
Back

The Ultimate Guide: How To Get A Refund From Travelocity In 5 Easy Steps

Travel10 months ago
Person on a laptop while sitting in bed

Travelocity is a great online travel agency site for browsing and booking deals on flights, hotel bookings, travel insurance, car rentals, and cruises. You can save money and also streamline your travel planning by searching for and purchasing tickets for local venues, attractions, and events.

In addition to affordable travel options, Travelocity also has tools make your travel planning even easier, the site also includes tips, tricks, and content to inspire and enables you to share your travel plans with your family and friends.

But what should you do if you find you can't travel on the dates booked, or have been able to snag a better deal elsewhere? Is it easy to cancel and get a refund on Travelocity? And how do you get started cancelling your trip?

Below we will break down every step of cancelling and getting a refund on Travelocity bookings on the website. From how to cancel, to what fees airlines charge and how to change your name on a ticket – we have it all covered!

Hilton Honors American Express Card

Experienced Users

Intro offer

100,000

Annual Fee

$0.00

Recommended Credit

690-850GoodExcellent

100,000

AE Hilton Honors.png

Will I Get a Refund When I Cancel My Booking on Travelocity?

You will be able to cancel your bookings on Travelocity, but you will not necessarily be guaranteed a refund for the money you spent making your reservation.

Travelocity does allow refunds, but as a third party provider, it does not control the refund policies of the air carriers, venues, and hotels you have booked through the site. This means that you will be subject to the separate cancellation and refund policies of each provider you have booked with.

For example, low-cost, budget airlines such as Frontier and Spirit Airlines will not accept cancellations for flights through Travelocity. You may need to contact the provider of a flight, hotel or car rental directly to arrange for a cancellation and ask for a refund for any seats you have booked using the site.

You should also be aware that although you can cancel, you should be aware that some airlines, hotels, and car rental suppliers will charge a cancellation fee.

 

Can I Cancel My Booking on Travelocity within 24 Hours?

The United States Department of Transportation requires that air carriers refund flights which have been cancelled within 24 hours of the booking being made. You can then use this money towards future flights on preferred dates or destinations.

In order to qualify for this refund policy, you should make sure that the date of your booking is at least seven days before you attempt to cancel.

If you qualify under these two time restrictions, you should be able to arrange a refund to your debit or credit card within 24 hours with no penalty or to place your airline tickets on hold without paying for 24 hours.

However, your air carrier is not required to offer both the refund and hold option for your ticket. So even when booking on Travelocity, you should make sure that you are aware of the cancellation fees rules and regulations before making any payment.

 

How to Cancel Your Travelocity Booking Within 24 Hours of Reservation

If you want to cancel an air travel booking you have made within a 24 hour period for a flight which is at least seven days away, then you simply need to head to the website and follow the steps below.

 

  • Use your log in details and email address to access your Travelocity account online.
  • Navigate to the “My Trips” section which you will find on the top right corner of the website page.
  • Then click on the “Upcoming” section to the right of “My Trips” and scroll down until you find the reservation you want to cancel.
  • Select “Manage Booking” which you will find on the right of the listed flight details.
  • After this, if it is possible to cancel the flight, you will be presented with the option to “Cancel Flight.” Click on the cancellation link and follow the on-page instructions to arrange your refund (if available) and cancel your flight.

 

As we discussed above, if you have booked a flight with a budget airline, you may need to contact the air carrier directly to organise a refund directly.

 

Can I Change My Reservation on the Travelocity Website?

Because you are using a third party website to book with different air carriers and hotel chains, it can be difficult to adjust dates and other elements of your booking once you have confirmed your reservation.

But it is not impossible. You can try on the website initially. However, you may need to contact a Travelocity representative directly and they will then work to make the changes.

However, you should be aware that changes to your reservation may come with associated fees from your airline or hotel.

 

How Do I Change the Date of My Travelocity Booking?

To change the time, destination, or date of your travel plans you should log into your account on the website. Then:

 

  • Click on “My Trips” on the top right corner of the website.
  • Head to the “Upcoming” button on the page and then scroll down to find the right reservation.
  • Select the “Manage Booking” option to the right of your flight information.
  • Submit your amendment request for your booking.
  • You may be presented with an amendment fee request if your change is possible.

 

Can I Change the name on my Travelocity Booking?

If you can't cancel your booking with a full refund, or don't want to pay the associated fees. You might be able to transfer your vacation to a family or friend or even sell your booking online!

If you want to change the name on your booking, and your airline and hotel provider both allow it, then you can make this change on Travelocity. Although you should be aware that this could involve paying an amendment fee.

 

How Do I Change the Name on my Travel Booking?

To request a name-change to your booking, you need to log into your account on the website. The follow the steps below:

Select the “My Trips” section on the right corner of the page.

Move to the “Upcoming” tab and scroll until you find the right reservation.

Then choose the “Manage Booking” option.

You can then submit your amendment request for your booking.

If your request is approved you may need to pay an amendment fee.

Alternatively, you can ask for help from the customer service team, or the Travelocity online portal.

 

Person handing someone a credit card