Yes, the Chase Sapphire Reserve has a concierge: Visa Infinite Concierge, a complimentary 24/7 service you reach by phone or online through Visa. The Sapphire Preferred gets Visa Signature Concierge instead, and Reserve cardmembers also get Chase's own Reserve Travel Designers for trip planning.
On the Amex side, the Platinum Card's concierge is run by American Express itself, and its written terms are narrower than you might expect. Here's which cards include a concierge, how to reach each one, what they'll handle, and what they won't.
Which Cards Include a Concierge
Chase's and Amex's own pages list these cards with a concierge benefit:
- Chase Sapphire Reserve ($795 annual fee): Visa Infinite Concierge, plus Reserve Travel Designers.
- Chase Sapphire Reserve for Business ($795 annual fee): Visa Infinite Concierge.
- Chase Sapphire Preferred ($95 annual fee): Visa Signature Concierge.
- The Platinum Card from American Express ($895 annual fee): Platinum Card Concierge.
- Delta SkyMiles Reserve and Delta SkyMiles Reserve Business cards from Amex: Concierge, reached the same way as the Platinum Card's.
The concierge itself costs nothing to use. You pay for anything it buys or books for you, on either side.
How to Reach the Chase Sapphire Reserve Concierge
Chase says Sapphire Reserve cardmembers should call the Visa Infinite Concierge number, and that the first call may include a few questions to set up your profile. For the Reserve for Business card, Chase says to call the number on the back of the card. Visa describes the Infinite service as 24/7, online or by phone, and runs a website for Visa Infinite cardholders at visaconcierge.com where you register and send requests.
Visa's terms say the service is provided by Ten Lifestyle Management (Ten Group) and is open to Visa Signature and Visa Infinite cardholders who live in the U.S.
Chase says most requests are completed within 24 to 48 hours. That's a turnaround for tasks, not a wait to reach someone: the line itself is open around the clock.
If you hold the Sapphire Preferred, Chase sends you to the Visa Signature Concierge number instead. Visa lists it as (800) 953-7392, or (630) 350-4551 from outside the U.S., and also quotes 24 to 48 hours for most tasks.
What the Visa Infinite Concierge Will and Won't Do
Chase lists four kinds of requests Visa Infinite Concierge can help with: travel plans including tours and experiences, restaurant reservations around the world, exclusive or presale tickets for events, and gift and flower delivery. Visa's concierge site also advertises priority access to restaurant reservations and tickets from its special allocations.
Chase is just as clear about the limits. A credit card concierge can't run in-person errands or handle medical tasks such as refilling a prescription, and it typically can't book travel with your rewards points or hotel points. If you want to redeem Ultimate Rewards points, you'll do that yourself in Chase Travel or with a transfer partner.
Reserve Travel Designers: Chase's Own Travel Concierge
Reserve Travel Designers is a separate benefit, and it's Chase's, not Visa's. It's exclusive to Sapphire Reserve cardmembers. You find it by logging in to the Chase Travel portal, where you can contact a Travel Designer or use the chat.
A Travel Designer builds a custom itinerary around your destination, budget and travel style, and Chase says they can add private tours, upgrades and hard-to-get reservations. Chase values the service at up to $300 per trip and says the designer can step in for you if something goes wrong on the trip. For a complicated international itinerary, this is the more useful of the Reserve's two concierge benefits.
How Amex Platinum Concierge Works
To reach it, call the number on the back of your Platinum Card and select or say "Concierge" when prompted. Amex's terms limit the service to four things: buying available event tickets; making dining or other reservations, such as spa or golf; general travel-related inquiries; and shopping requests, such as sending flowers or gifts. Each is "as deemed reasonable by American Express."
You're responsible for every purchase plus taxes and fees, including shipping. Amex also says it isn't responsible for telling a restaurant about food allergies or dietary needs when it books a table, so pass those on yourself.
For medical and legal emergencies, the Platinum Card has a separate benefit: the Premium Global Assist Hotline, available 24/7 when you're more than 100 miles from home, with medical, legal and financial referrals. Amex notes you may be responsible for what third-party providers charge.
Is Amex Concierge Better Than Chase Concierge?
It depends on what you'd ask it to do. For dinner reservations, event tickets and gifts, both services cover the same ground. One difference is the channel: Visa Infinite cardholders can also send requests online at visaconcierge.com, while Amex's pages send you to the number on the back of your card.
Where the Reserve pulls ahead is trip planning. Reserve Travel Designers will build and book a full itinerary, while Amex's terms limit its concierge to general travel-related inquiries. If emergency help more than 100 miles from home matters more to you, the Platinum Card's Premium Global Assist Hotline is the benefit to weigh, not the concierge.
Neither concierge is worth a $795 or $895 annual fee on its own. Choose the card on its credits, earning and lounges, then use the concierge as a bonus. Our Sapphire Reserve vs. Sapphire Preferred comparison and Amex Platinum review cover the rest. When you're ready, you can apply for the Chase Sapphire Reserve or apply for the Amex Platinum.
Updated October 10, 2026: concierge access and Reserve Travel Designers.
Disclaimer: Eligibility and Benefit level varies by Card. Terms, Conditions, and Limitations Apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by Amex Assurance Company.
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